Resident Experience Coordinator: Leasing & Community Support

McKinley Companies LLC; Ann Arbor (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

On-site training opportunity

Job summary

McKinley Companies, LLC is seeking a motivated Resident Experience Coordinator to join the on-site team in Ann Arbor/Ypsilanti. This entry-level role focuses on welcoming residents, guiding tours, and learning leasing operations while upholding McKinley’s service standards.

You will receive hands-on training during a five-week onboarding with a McKinley Mentor, then transition to your home community with responsibilities to support resident engagements, events, and daily workflows.

Qualifications

• 1–3 years of experience in a customer service role preferred (property management experience is a plus)
• Strong communication skills to respond effectively to residents and prospects
• Ability to follow written and verbal instructions and adapt to changing priorities
• Strong problem-solving skills and the ability to manage multiple tasks
• Basic math skills including addition, subtraction, percentages, ratios, and proportions
• Basic knowledge and understanding of Fair Housing and Equal Housing Opportunity laws
• Ability to understand and follow safety rules and procedures
• Valid driver’s license and reliable transportation required for outreach and travel between communities as needed

Responsibilities

• Serve as the first point of contact by providing friendly, professional service to residents and prospects
• Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager
• Learn and communicate community features, amenities, and McKinley brand standards to prospects
• Support community presentation by maintaining leasing paths, amenities, and model apartment readiness
• Respond to resident and prospect inquiries via phone, email, text, and in person in a timely and professional manner
• Accurately document interactions, service requests, and activities in Yardi and other required systems
• Assist with marketing initiatives, promotions, and resident communications as directed
• Complete assigned daily and weekly operational workflows
• Participate in resident events and community engagement activities
• Demonstrate professionalism, integrity, and a willingness to learn in a fast-paced environment
• Adhere to Fair Housing laws, company policies, and compliance requirements
• Maintain flexibility to work evenings and weekends as needed

Skills

Customer service experience

Strong communication skills

Follow written and verbal instructions

Problem-solving skills

Basic math skills

Fair Housing knowledge

Safety rules and procedures

Driver’s license

Job description

McKinley Companies, LLC is seeking a motivated Resident Experience Coordinator to join the on-site team in Ann Arbor/Ypsilanti. This entry-level role focuses on welcoming residents, guiding tours, and learning leasing operations while upholding McKinley’s service standards.

You will receive hands-on training during a five-week onboarding with a McKinley Mentor, then transition to your home community with responsibilities to support resident engagements, events, and daily workflows.