Resident Experience Coordinator

McKinley Companies; Ann Arbor (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

McKinley Companies is seeking a motivated Resident Experience Coordinator to welcome residents and prospective renters while supporting tours and leasing activities. You will learn McKinley’s systems and service standards through hands-on training with a dedicated mentor at your home community.

After the initial five weeks of onboarding, you will join your assigned community and apply your new skills in leasing, marketing, and resident communications.

Qualifications

• 1–3 years in a customer service role.
• Strong communication skills.
• Ability to follow written and verbal instructions.
• Strong problem-solving skills and the ability to manage multiple tasks.
• Basic math skills including percentages, ratios and proportions.
• Basic knowledge of Fair Housing and Equal Housing Opportunity laws.
• Valid driver’s license and reliable transportation for outreach between communities.

Responsibilities

• Serve as the first point of contact by providing friendly, professional service to residents and prospects.
• Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager.
• Learn and communicate community features, amenities, and McKinley brand standards to prospects.
• Support community presentation by maintaining leasing paths, amenities, and model apartment readiness.
• Respond to resident and prospect inquiries via phone, email, text, and in person in a timely and professional manner.
• Accurately document interactions, service requests, and activities in Yardi and other required systems.
• Assist with marketing initiatives, promotions, and resident communications as directed.
• Complete assigned daily and weekly operational workflows.
• Participate in resident events and community engagement activities.
• Demonstrate professionalism, integrity, and a willingness to learn in a fast-paced environment.
• Adhere to Fair Housing laws, company policies, and compliance requirements.
• Maintain flexibility to work evenings and weekends as needed.

Skills

Customer service

Communication

Follow instructions

Problem solving

Math basics

Fair Housing knowledge

Safety awareness

Driver's license

Job description

McKinley is seeking a motivated and customer-focused Resident Experience Coordinator to support the on-site team in delivering a welcoming and positive experience for residents and prospective renters. This role is designed for individuals who enjoy working with people, learning new systems, and building foundational skills in leasing and community operations while upholding McKinley’s service standards.

Position: Resident Experience Coordinator
Location: In-Person Ann Arbor/Ypsilanti
Compensation: $21 per hour plus bonus potential

The first five weeks of this position are designed to provide a strong foundation for success through hands-on training and mentorship with an experienced McKinley Mentor at their home community. This is an exciting opportunity to learn directly from a seasoned team member, gain valuable insight into the role, and experience McKinley’s best practices firsthand.

Upon successfully completing the initial training period, the Coordinator will transition to their assigned home community the week of December 14, 2026, ready to put their new skills and knowledge into action. Full attendance and engagement throughout this onboarding experience are critical to building the knowledge, confidence, and relationships needed to be successful in the role.

Key Responsibilities

• Serve as the first point of contact by providing friendly, professional service to residents and prospects
• Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager
• Learn and communicate community features, amenities, and McKinley brand standards to prospects
• Support community presentation by maintaining leasing paths, amenities, and model apartment readiness
• Respond to resident and prospect inquiries via phone, email, text, and in person in a timely and professional manner
• Accurately document interactions, service requests, and activities in Yardi and other required systems
• Assist with marketing initiatives, promotions, and resident communications as directed
• Complete assigned daily and weekly operational workflows
• Participate in resident events and community engagement activities
• Demonstrate professionalism, integrity, and a willingness to learn in a fast-paced environment
• Adhere to Fair Housing laws, company policies, and compliance requirements
• Maintain flexibility to work evenings and weekends as needed

Qualifications

• 1–3 years of experience in a customer service role preferred (property management experience is a plus)
• Strong communication skills with the ability to respond effectively to resident and prospect inquiries
• Ability to follow written and verbal instructions and adapt to changing priorities
• Strong problem-solving skills and the ability to manage multiple tasks
• Basic math skills including addition, subtraction, percentages, ratios, and proportions
• Basic knowledge and understanding of Fair Housing and Equal Housing Opportunity laws
• Ability to understand and follow safety rules and procedures
• Valid driver’s license and reliable transportation required for outreach and travel between communities as needed

Working Conditions & Physical Requirements

• Physical, on-site attendance required for all scheduled shifts
• Work may involve outdoor conditions while touring the community and supporting leasing activities
• Moderate noise level in typical work environments
• Frequent standing, walking, stair climbing, and use of hands and arms
• Occasional lifting up to 25 pounds
• Vision abilities including close, distance, peripheral, and depth perception

Why This Role

This position is ideal for candidates looking to:

• Build foundational experience in property management and leasing operations
• Develop strong customer service and resident engagement skills
• Gain hands-on exposure to community operations and marketing efforts
• Grow within a supportive team environment while learning McKinley’s systems and service standards

McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free, safe, and drug-free workplace.