Resident Experience Coordinator | Front Desk

Socket.dev; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Job summary

Leland Management in Summerfield, FL is seeking a Member Services Coordinator to be the front-desk contact for residents, guests, and vendors, providing professional service and administrative support.

You will handle calls, prepare documents, manage paperwork, maintain the lobby, and use Paylocity and Outlook to keep records up to date, collaborating with the Member Experience Manager to meet board goals.

Qualifications

• High school diploma or equivalent required.
• Two (2) years of administrative/clerical or customer-service experience preferred (front desk experience strongly preferred).
• Proficiency with Microsoft Outlook and standard office software; strong typing and written communication skills; ability to manage multiple priorities, maintain accurate records, and handle sensitive information with discretion.

Responsibilities

• Answers incoming calls, provides accurate information, and routes calls/messages to appropriate parties.
• Greets and assists residents, guests, customers, and vendors entering The Horizon Center.
• Prepares and formats emails, forms, notices, and other correspondence; maintains professionalism and confidentiality.
• Performs administrative tasks and special assignments as directed by the Member Experience Manager.
• Maintains cleanliness and organization of the lobby and reception area to ensure a welcoming environment.
• Processes new homeowner, renter, and non-owner paperwork; verifies completeness and coordinates follow-through to completion.
• Utilizes applicable systems and software (e.g., resident database, Outlook, Paylocity) to maintain records, communicate updates, and support daily operations.

Skills

Outlook

Office software

Typing

Written communication

Multitasking

Record keeping

Data privacy

Education

High school diploma

Tools

Paylocity

Microsoft Outlook

Job description

Leland Management in Summerfield, FL is seeking a Member Services Coordinator to be the front-desk contact for residents, guests, and vendors, providing professional service and administrative support.

You will handle calls, prepare documents, manage paperwork, maintain the lobby, and use Paylocity and Outlook to keep records up to date, collaborating with the Member Experience Manager to meet board goals.