Resident Experience Coordinator — Assistant Community Manager

J.F. Shea Co., Inc.; Fountain Valley (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual discretionary bonus

Mobile phone allowance

Medical insurance

Dental insurance

Vision insurance

Life insurance

Critical illness insurance

Accident insurance

401(k) Traditional & Roth

Paid holidays

Shea Wellness Programs – Mental, Physi

Tuition reimbursement

Leadership development programs

Job summary

Shea Properties in California is seeking an energetic Assistant Community Manager to support daily operations, guest relations, and resident services. You will work closely with the Community Manager to maintain a welcoming, safe, and well-maintained apartment community.

Ideal candidates have at least 2 years in property management or customer service, strong organizational skills, and proficiency with MS Office and property software.

Qualifications

• High school diploma required; a degree in hospitality, business, or related field is a plus.
• Minimum of 2 years property management experience at management level.
• Proven experience in customer service or property management is preferred.
• Strong organizational and time management abilities.

Responsibilities

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Support in implementing resident retention strategies and programs.
• Assist in executing marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for residents and prospects.
• Promote the community through market research and marketing efforts.

Skills

Customer service

Communication

Organization

Time management

Education

High school diploma

Hospitality or business degree (plus)

Tools

Microsoft Office Suite

Property management software

Job description

Shea Properties in California is seeking an energetic Assistant Community Manager to support daily operations, guest relations, and resident services. You will work closely with the Community Manager to maintain a welcoming, safe, and well-maintained apartment community.

Ideal candidates have at least 2 years in property management or customer service, strong organizational skills, and proficiency with MS Office and property software.