Assistant Community Manager- Property Management

J.F. Shea Co., Inc.; Fountain Valley (CA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Annual discretionary bonus

Mobile phone allowance

Medical insurance

Dental insurance

Vision insurance

Life insurance

Critical illness insurance

Accident insurance

401(k) Traditional & Roth

Paid holidays

Shea Wellness Programs – Mental, Physi

Tuition reimbursement

Leadership development programs

Résumé du poste

Shea Properties in California is seeking an energetic Assistant Community Manager to support daily operations, guest relations, and resident services. You will work closely with the Community Manager to maintain a welcoming, safe, and well-maintained apartment community.

Ideal candidates have at least 2 years in property management or customer service, strong organizational skills, and proficiency with MS Office and property software.

Qualifications

• High school diploma required; a degree in hospitality, business, or related field is a plus.
• Minimum of 2 years property management experience at management level.
• Proven experience in customer service or property management is preferred.
• Strong organizational and time management abilities.

Responsabilités

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Support in implementing resident retention strategies and programs.
• Assist in executing marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for residents and prospects.
• Promote the community through market research and marketing efforts.

Connaissances

Customer service

Communication

Organization

Time management

Formation

High school diploma

Hospitality or business degree (plus)

Outils

Microsoft Office Suite

Property management software

Description du poste

Now Hiring: Assistant Community Manager (aka Operations Pro)

Are you an energetic, personable and detail oriented, proactive individual with a passion for real estate and community engagement? We are seeking an enthusiastic Assistant Community Manager to join our vibrant team! In this role, you will have the opportunity to make a significant impact by helping to foster a positive living environment for our residents. You will work closely with the Community Manager to ensure that our residents feel welcome, valued, and connected.

Monthly Bonus Potential

• Annual Discretionary Bonus
• Mobile Phone Allowance
• Medical, Dental, Vision, Life, Critical Illness, and Accident Insurance
• 401(k) Retirement Plan - Traditional & Roth
• Paid Holidays
• Shea Wellness Programs – Mental, Physical, Financial
• Tuition Reimbursement
• Opportunities to Grow your Career through Coaching, Training & Leadership Development Programs

At Shea Apartments we create communities where associates and residents thrive. We are a leading property management company and have a culture of respect for the individual.

That is why we invest in your growth, offering opportunities to learn, lead, and make an impact. Join us and become part of a team that values teamwork, innovation, and excellence within a friendly, inclusive environment.

Responsibilities - Bring Your And Customer Service Skills

• Assist the Community Manager in daily operations and property management tasks.
• Promptly resolve resident inquiries, including difficult or escalated situations, with solid problem-solving skills.
• Coordinate and plan community events to enhance resident engagement.
• Maintain accurate records of resident interactions and service requests.
• Assist in the implementation of resident retention strategies and programs.
• Support in executing marketing initiatives to attract new residents.
• Conduct regular property inspections to ensure cleanliness and safety of the community.
• Ensure accurate data entry into property management systems.
• Provide exceptional customer experience by creating a welcoming environment for both residents and prospects.
• Creatively promote the community through comp research and marketing
• Your excellent communication will help you address inquiries from current and future residents while managing daily leads. Personalize your approach to tours for prospective residents as you gather intel on their needs and desires for their apartment home.
• Continually demonstrate the Shea core values and customer care service standards.

Requirements

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
• Minimum of 2 years property management experience at management level.
• Basic understanding of accounting, marketing concepts and analyzing data.
• Proven experience in customer service or property management is preferred.
• Strong organizational and time management abilities.
• Proficient in Microsoft Office Suite and property management software, a plus.
• Ability to work weekends.
• Must be able to travel as needed.

Shea Properties is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.