Community Assistant: Leasing, Admin & Resident Services

NRP Investments LLC; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

NRP Investments LLC in Charlotte, NC is seeking a Community Assistant for Residences at Cedar Creek. Under the Community Manager, you will support daily property operations and provide excellent customer service to residents.

Responsibilities include leasing support, rent collection coordination, and maintaining resident files while ensuring compliance with housing regulations. A high school diploma and some property management exposure are preferred; Yardi experience is a plus.

Qualifications

• Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred
• Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
• Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred
• Other Requirements: Reliable transportation for essential job functions

Responsibilities

• Financial/Administrative - Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
• Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
• Maintain and organize all resident files
• Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation
• Marketing - Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
• Customer Service - Assists in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
• Team Development - Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
• Assist Community Manager in evaluating and supervising team members
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary
• Perform other duties as required

Skills

Customer service

Communication

Teamwork

Time management

Education

High school diploma

LIHTC accreditation

Tools

Yardi

Job description

NRP Investments LLC in Charlotte, NC is seeking a Community Assistant for Residences at Cedar Creek. Under the Community Manager, you will support daily property operations and provide excellent customer service to residents.

Responsibilities include leasing support, rent collection coordination, and maintaining resident files while ensuring compliance with housing regulations. A high school diploma and some property management exposure are preferred; Yardi experience is a plus.