Resident Experience & Condo Operations Manager

guestservices; Naples (FL); On-site; USD 72,000 - 98,000; Full time

Job summary

guestservices is seeking an Operations Manager to oversee day-to-day operations at our condominium property in Naples, FL. You will supervise Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping, while coordinating with all departments to meet resident needs and maintain high service standards.

The role requires a strong customer-service focus, proactive issue resolution, and the ability to interact with residents, vendors, and staff.

Responsibilities

• Plan, coordinate, and oversee daily operations within assigned areas of the condominium property. Be highly visible and engaged in the daily operation of the community.
• Directly supervise the Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping functions, including scheduling, training, performance management, accountability, quality control, and coordination of daily activities.
• Develop and maintain strong working relationships with residents and make a deliberate effort to get to know residents individually, including their preferences, routines, families, friends, guests, household/service personnel, and other individuals who regularly interact with them.
• Maintain current knowledge of resident needs, preferences, special requests, and changes in expectations, and communicate appropriate information to other managers and staff so that the entire team can provide consistent and personalized service.
• Serve as a primary day-to-day point of contact for residents' questions, concerns, service requests, and operational issues. Listen carefully, assess the situation, take ownership of problems, and follow through until an appropriate resolution is achieved.
• Interact professionally and courteously with resident vendors, contractors, delivery personnel, service providers, family members, guests, and other visitors. Help coordinate access, scheduling, property requirements, and resolution of issues involving these individuals.
• Monitor the quality and timeliness of Front Desk, Housekeeping, Event Coordination, and Landscaping services and establish clear expectations for service, appearance, cleanliness, responsiveness, and follow-through.
• Work closely with the Managing Director and other department managers to coordinate operations, resolve problems, communicate resident concerns, and maintain continuity of service.
• Identify operational issues before they become significant problems and take initiative to develop practical solutions. Escalate unusual, sensitive, safety-related, or unresolved matters to the Managing Director as appropriate.
• Maintain a safe, clean, attractive, and well-maintained community environment, including housekeeping standards, landscaping appearance, common-area presentation, and Front Desk service standards.
• Assist with resident events and community activities by coordinating with the Event Coordinator and other departments to ensure appropriate staffing, setup, execution, and follow-through.
• Ensure that operational programs and procedures associated with Housekeeping, Front Desk operations, building access control, and the community social calendar are properly coordinated, communicated, implemented, and consistently executed.
• Work closely with the appropriate managers and staff to ensure that Front Desk and access-control procedures operate smoothly and provide residents, guests, vendors, and service personnel with consistent and professional experience.
• Oversee the day-to-day execution of the community social calendar in coordination with the Event Coordinator and other departments. Confirm that events are appropriately planned, staffed, set up, and ready to meet resident expectations.
• If appropriate, maintain a management presence at after-hours social events, particularly during the initial 15 minutes, to confirm that the event is properly set up, staff and vendors are in place, and all operational expectations have been met. Address and resolve issues promptly so the event can proceed smoothly.
• Maintain professional communication with residents and staff and represent the management company and condominium association in a positive and professional manner at all times.
• Promote teamwork and accountability among employees. Encourage staff to communicate resident information appropriately so

Job description

guestservices is seeking an Operations Manager to oversee day-to-day operations at our condominium property in Naples, FL. You will supervise Front Desk, Housekeeping, Event Coordinator, Office Administrator, and Landscaping, while coordinating with all departments to meet resident needs and maintain high service standards.

The role requires a strong customer-service focus, proactive issue resolution, and the ability to interact with residents, vendors, and staff.