Resident Experience Concierge - Move-In & Retention

MAA; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Resident Experience Specialist at MAA Scottsdale delivers outstanding customer service to residents and administrative support to the property management office to promote satisfaction and retention.

Key duties include managing move-in and move-out processes, conducting inspections, coordinating service requests, guiding property tours, and supporting on-site teams to maintain curb appeal and operational excellence.

Qualifications

• 1-3 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience.
• Bachelor’s degree and/or leasing experience preferred.
• Bilingual skills preferred.
• Knowledge of apartment management laws and regulations at federal, state, and local levels.

Responsibilities

• Conducts pre-walk inspections of units prior to move-in and performs move-in/move-out inspections.
• Documents and responds to resident questions and concerns via phone, online platforms, and CRM tasks; reports escalations to on-site management.
• Develops knowledge of community amenities and features; coordinates with vendors for service requests.
• Leads resident engagement initiatives and community outreach activities; manages the community calendar.
• Oversees online reputation (Google reviews) and supports property tours and transfers as needed.

Skills

Customer service

Administrative support

Communication

Conflict resolution

Microsoft Office

Organization

Time management

Teamwork

Bilingual

Education

Bachelor's degree

Tools

CRM system

Job description

The Resident Experience Specialist at MAA Scottsdale delivers outstanding customer service to residents and administrative support to the property management office to promote satisfaction and retention.

Key duties include managing move-in and move-out processes, conducting inspections, coordinating service requests, guiding property tours, and supporting on-site teams to maintain curb appeal and operational excellence.