Resident Experience Concierge

MAA; Scottsdale (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

MAA in Scottsdale seeks a Resident Experience Specialist to support residents and the property management office, managing move-in/move-out experiences, inspections, orientations, coordinating service requests, and facilitating transfers within MAA communities.

You will use SightPlan for inspections, respond to resident questions via phone, email, and CRM, and assist with make-ready processes. This role collaborates with on-site teams to maintain high standards.

Qualifications

• 1-3 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience.
• Knowledge of apartment management laws and regulations is a plus.

Responsibilities

• Conducts pre-walk inspections of units prior to move-in using SightPlan.
• Facilitates move-in orientation and prepares personalized move-in gifts.
• Responds to resident questions via phone, online platforms, and CRM; escalates issues as needed.
• Coordinates with vendors for package delivery, pest control, and make-ready processes.
• Leads resident engagement initiatives and manages the community calendar.
• Oversees the community’s online reputation, including Google reviews.

Skills

Customer service

Communication

Organization

Conflict resolution

Microsoft Office

Education

Bachelor's degree

Tools

SightPlan

CRM software

Microsoft Office

Job description

MAA in Scottsdale seeks a Resident Experience Specialist to support residents and the property management office, managing move-in/move-out experiences, inspections, orientations, coordinating service requests, and facilitating transfers within MAA communities.

You will use SightPlan for inspections, respond to resident questions via phone, email, and CRM, and assist with make-ready processes. This role collaborates with on-site teams to maintain high standards.