Resident Experience Concierge - Luxury Senior Living

Conservatory At Alden Bridge; Alden Bridge (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Paid time off and Holidays (full-time)

Comprehensive benefit package incl.健康,

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Conservatory at Alden Bridge is seeking a Concierge to warmly greet residents and guests, manage calls, and relay messages with care. You will provide information on services and help coordinate daily activities in a friendly, professional environment.

The role supports a welcoming atmosphere, handles reception duties, and assists with logistics such as meal tickets and mail. A high school diploma or GED and 1–3 years of customer service are preferred, with full-time and part-time schedules

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Conservatory at Alden Bridge is seeking a Concierge to warmly greet residents and guests, manage calls, and relay messages with care. You will provide information on services and help coordinate daily activities in a friendly, professional environment.

The role supports a welcoming atmosphere, handles reception duties, and assists with logistics such as meal tickets and mail. A high school diploma or GED and 1–3 years of customer service are preferred, with full-time and part-time schedules