Resident Experience Concierge (Front Desk & Admin)

The Goodman Group; Portland (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Platinum Service

Job summary

West Hills Health & Rehabilitation, a 113-bed skilled nursing community in the Portland area, seeks a friendly receptionist to greet visitors, residents and vendors and provide exemplary customer service. You will perform administrative duties, maintain files and resident rosters, assist with admissions paperwork, and support marketing, information and tours as needed.

The role requires basic MS Word/Excel skills, HIPAA knowledge, and a professional image; wage starts at $18–$20 per hour and the

Qualifications

• Make independent decisions and follow instructions.
• Deal tactfully with residents, families, visitors and staff.
• Communicate effectively with supervisors and colleagues.
• Possess basic leadership and teamwork abilities.
• Know basic HIPAA privacy rules and MS Office software.

Responsibilities

• Greet visitors, residents and vendors professionally.
• Answer incoming calls and direct to the right person.
• Maintain master staff and emergency contact lists.
• Update resident roster and process admissions paperwork.
• Handle deposits and cash receipts, assist with other office tasks.

Skills

Independent decisions

Communication

Customer service

Office software

HIPAA/privacy

Education

High School Diploma or GED

Secretarial/clerical program (preferred)

Tools

Microsoft Word

Microsoft Excel

Email

Job description

West Hills Health & Rehabilitation, a 113-bed skilled nursing community in the Portland area, seeks a friendly receptionist to greet visitors, residents and vendors and provide exemplary customer service. You will perform administrative duties, maintain files and resident rosters, assist with admissions paperwork, and support marketing, information and tours as needed.

The role requires basic MS Word/Excel skills, HIPAA knowledge, and a professional image; wage starts at $18–$20 per hour and the