Resident Experience Concierge

Novara Healthcare Services; Village of Valatie (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Same-day pay

Competitive compensation

Great benefits package

PTO 401k health insurance

Weekly pay

Tuition reimbursement program

Professional growth & stability

Job summary

The Grand Rehabilitation and Nursing Center at Barnwell in Valatie, NY is seeking a Concierge. The role oversees guest hospitality and coordinates services for residents and families, contributing to a positive environment and high standards of care.

This full-time position offers opportunities to work with local and corporate leadership on service experience and culture initiatives. The Concierge will foster communication, deliver attentive service, and support the Grand Experience Programs

Responsibilities

• Assisting in developing follow-up procedures for identified room for improvement areas.
• Leading both the Concierge and the Grand Experience Programs through our values and service standards.
• Greeting and directing guests, visitors, and staff; handling questions/concerns efficiently.
• Assessing customer needs and providing services to include: assisting guests with faxes, email and iPad needs, food requests, flower orders, library and movie requests.
• Managing difficult or emotional customer situations; identifying and resolving problems in a timely manner.
• Responding to all guests’ requests for assistance while maintaining guest privacy, dignity, and confidentiality at all times.
• Model positive team behaviors by smiling, demonstrating friendliness and expressing a genuine caring attitude toward guests.
• Escorting guests as needed.

Job description

The Grand Rehabilitation and Nursing Center at Barnwell in Valatie, NY is seeking a Concierge. The role oversees guest hospitality and coordinates services for residents and families, contributing to a positive environment and high standards of care.

This full-time position offers opportunities to work with local and corporate leadership on service experience and culture initiatives. The Concierge will foster communication, deliver attentive service, and support the Grand Experience Programs