Resident Experience Concierge

The Ridge at Sterling; Sterling (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision

401K

Paid vacation and holidays

Positive working environment

Job summary

The Ridge at Sterling is seeking a friendly Concierge to warmly greet residents and families, provide information, and coordinate services to enhance daily life at our senior living community.

You will learn the premises, local venues, and transportation options to tailor recommendations, arrange events, manage inquiries, and ensure a smooth, welcoming experience for all residents and guests.

Qualifications

• Proven experience as a concierge or customer service role.
• English proficiency; multilingual is a plus.
• Excellent communication and interpersonal skills.
• Polite, confident and customer-focused with patience.
• Strong multitasking and time-management abilities.
• High school diploma; related degree is a plus.

Responsibilities

• Welcome residents and families upon entrance and assist with requests.
• Be the reference point for information and personalized solutions.
• Acquire knowledge of premises and local venues for recommendations.
• Arrange events, transportation, and excursions as requested.
• Answer phones, take messages, and route calls efficiently.
• Respond to complaints and resolve issues for residents and families.

Skills

Concierge experience

Customer service

English proficiency

Communication skills

Patience

Multitasking

High school diploma

Education

High school diploma

Relevant field degree (plus)

Job description

The Ridge at Sterling is seeking a friendly Concierge to warmly greet residents and families, provide information, and coordinate services to enhance daily life at our senior living community.

You will learn the premises, local venues, and transportation options to tailor recommendations, arrange events, manage inquiries, and ensure a smooth, welcoming experience for all residents and guests.