Resident Experience Concierge

Sentral; San Francisco (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Travel Discounts

Employee Discounts

Career Growth Opportunities

Job summary

Sentral is hiring an Experience Ambassador to engage residents and guests, provide outstanding hospitality, and coordinate services across property operations. You will act as the first point of contact, resolve inquiries, and support events and daily community activities.

Ideal candidates will have 1+ year in hospitality or customer service, excellent communication, and a friendly, proactive approach in a fast-paced, on-site setting.

Qualifications

• Minimum 1 year experience in hospitality or customer service.
• Proven ability to communicate effectively with residents, guests, and vendors.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Greet and assist residents and guests with warmth and professionalism.
• Coordinate with management to resolve inquiries and fulfill requests.
• Maintain lobby and common spaces to reflect Sentral standards of hospitality.

Skills

Hospitality

Customer Service

Interpersonal Skills

Communication

Time Management

Problem Solving

Flexibility

Technology Proficient

Education

High School Diploma or equivalent

Some college

Job description

Sentral is hiring an Experience Ambassador to engage residents and guests, provide outstanding hospitality, and coordinate services across property operations. You will act as the first point of contact, resolve inquiries, and support events and daily community activities.

Ideal candidates will have 1+ year in hospitality or customer service, excellent communication, and a friendly, proactive approach in a fast-paced, on-site setting.