Guest Experience Lead — Front Office & Concierge

Sentral; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Vision plans

401(k) with company match

Paid time off & holidays

Travel discounts

Pet insurance discounts

Job summary

Sentral is seeking an Experience Associate, a guests-facing role at our on-site communities. You’ll welcome residents and homeshare guests, maintain high service standards, and support daily operations with a proactive, ownership mindset.

Ideal candidates will have 1+ year in hospitality or customer service, strong interpersonal skills, and a willingness to learn Sentral’s software (Yardi, Stayntouch). Weekend availability and a can-do attitude are required.

Qualifications

• High School diploma or equivalent required.
• 1+ years hospitality or customer service experience.
• Multifamily or hospitality experience preferred.

Responsibilities

• Uphold Sentral’s value of excellence in customer service.
• Establish rapport with residents and guests so they always feel loved.
• Handle guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures.
• Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes fielding reservation requests and special requests.
• Provide assistance with scheduling of the Experience team when needed.
• Organize and deliver packages for all residents.
• Learn and train others on community software, such as Yardi and Stayntouch.
• Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request.

Skills

Hospitality experience

Customer service

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Tools

Yardi

Stayntouch

Job description

Sentral is seeking an Experience Associate, a guests-facing role at our on-site communities. You’ll welcome residents and homeshare guests, maintain high service standards, and support daily operations with a proactive, ownership mindset.

Ideal candidates will have 1+ year in hospitality or customer service, strong interpersonal skills, and a willingness to learn Sentral’s software (Yardi, Stayntouch). Weekend availability and a can-do attitude are required.