Resident Experience Concierge

Paycom; Gainesville (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

Paycom is seeking a dedicated on-site clerical assistant at Harpers Station of Gainesville, VA. The role focuses on empathetic resident support, courteous phone etiquette, mail handling, and routine paperwork tasks to ensure smooth daily operations.

Responsibilities include greeting visitors, assisting in new hire paperwork, and providing clear information to residents and families. The position emphasizes safety, instruction compliance, and professional communication.

Qualifications

• Interacts with residents, families, and visitors with empathy and respect.
• Answers phones courteously and welcomes callers.
• Assists in scheduling new hires for review and completion of paperwork.

Responsibilities

• Speak with residents, families, and visitors with empathy and respect.
• Answer and route phone calls courteously.
• Assist in scheduling new hires for review and paperwork.
• Support the Business Office Manager as needed.
• Receive and route mail; type correspondence as requested.
• Respond promptly to residents' requests and family inquiries.
• Greet visitors and introduce them to the appropriate department head.
• Explain community information to prospects when the Sales Director is unavailable.
• Communicate in a language understandable to residents.
• Ensure sign-out procedures are followed when residents leave.
• Follow written and verbal instructions.
• Practice safe body mechanics and report hazards immediately.

Job description

Paycom is seeking a dedicated on-site clerical assistant at Harpers Station of Gainesville, VA. The role focuses on empathetic resident support, courteous phone etiquette, mail handling, and routine paperwork tasks to ensure smooth daily operations.

Responsibilities include greeting visitors, assisting in new hire paperwork, and providing clear information to residents and families. The position emphasizes safety, instruction compliance, and professional communication.