Concierge PT

Paycom; Gainesville (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

Paycom is seeking a dedicated on-site clerical assistant at Harpers Station of Gainesville, VA. The role focuses on empathetic resident support, courteous phone etiquette, mail handling, and routine paperwork tasks to ensure smooth daily operations.

Responsibilities include greeting visitors, assisting in new hire paperwork, and providing clear information to residents and families. The position emphasizes safety, instruction compliance, and professional communication.

Qualifications

• Interacts with residents, families, and visitors with empathy and respect.
• Answers phones courteously and welcomes callers.
• Assists in scheduling new hires for review and completion of paperwork.

Responsibilities

• Speak with residents, families, and visitors with empathy and respect.
• Answer and route phone calls courteously.
• Assist in scheduling new hires for review and paperwork.
• Support the Business Office Manager as needed.
• Receive and route mail; type correspondence as requested.
• Respond promptly to residents' requests and family inquiries.
• Greet visitors and introduce them to the appropriate department head.
• Explain community information to prospects when the Sales Director is unavailable.
• Communicate in a language understandable to residents.
• Ensure sign-out procedures are followed when residents leave.
• Follow written and verbal instructions.
• Practice safe body mechanics and report hazards immediately.

Job description

Job Details

Job Location: Harpers Station of Gainesville - Gainesville, VA 20155, Salary Range: $17.00 - $18.00 Hourly, Summary: Enhances and improves the SRIM experience for our residents, families, and visitors, promotes the core value of the Golden Rule, answers the telephone courteously, and executes routine clerical work by performing the following duties.

Duties and Responsibilities

• Speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect. *
• Answers phone with a welcoming and inviting attitude, and always responds courteously.
• Assists in scheduling new hires for review and completion of new hire paperwork. *
• Assists the Business Office Manager when needed. *
• Receives and routes incoming and outgoing mail when needed. *
• Types all correspondence as requested. *
• Responds promptly and courteously to resident's request for assistance including phone calls and requests from family members and visitors. *
• Greets families and visitors, ascertains the nature of their business and introduces to the appropriate department head.*
• Answers questions to prospects regarding the community in the absence of the Sales Director.*
• Communicates effectively in a language that each resident is capable of understanding.*
• Ensures residents and/or responsible parties sign residents out when they leave the community.*
• Follows written and verbal instructions.*
• Practices good body mechanics and safe working habits.*
• Observes and reports safety hazards immediately to supervisor.*