Night Concierge & Resident Support Specialist

Singh Management Co., Llc; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Waltonwood is seeking a Full-Time 3rd Shift Concierge (11p-7a) Sunday - Thursday in Charlotte, NC. Concierges act as the first and last impression, handling guest relations, calls, and day-to-day inquiries while supporting administrative tasks for community leadership.

Responsibilities include greeting residents and visitors, answering calls, applying safety procedures, maintaining rosters and charges, and providing admin support to the Business Office Manager and Executive Director.

Qualifications

• 6 months of customer service and clerical experience preferred.
• High School Diploma or GED preferred.
• Proficiency with Microsoft Office and other computer applications.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally; gather information and direct inquiries.
• Understand and apply safety, security, and emergency procedures to protect residents and staff.
• Become familiar with all residents and communicate with them daily.
• Update resident roster daily; collect daily charges (meal tickets, store charges) and respond to questions.
• Provide administrative and clerical support to Department Heads and Leadership as directed.
• Keep front desk organized, neat, and clean; perform light housekeeping duties.
• Assist with other duties as assigned by the Business Office Manager.

Skills

Customer service

Phone etiquette

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Waltonwood is seeking a Full-Time 3rd Shift Concierge (11p-7a) Sunday - Thursday in Charlotte, NC. Concierges act as the first and last impression, handling guest relations, calls, and day-to-day inquiries while supporting administrative tasks for community leadership.

Responsibilities include greeting residents and visitors, answering calls, applying safety procedures, maintaining rosters and charges, and providing admin support to the Business Office Manager and Executive Director.