Part-Time Front Desk Concierge & Guest Services

Singh Management Co., Llc; Canton Charter Township (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Waltonwood is seeking part-time Concierge for day and afternoon shifts to deliver top-tier customer service in our senior living communities. You will greet residents and visitors, answer calls, and provide administrative support while adhering to safety and emergency procedures to ensure a safe, welcoming environment.

The role emphasizes timeliness, dependability, and teamwork, with close collaboration to maintain community operations. Previous customer service experience is beneficial.

Qualifications

• Proficiency with Microsoft Office and other computer applications.
• Knowledge of multiple phone line operations and proper phone etiquette.
• A minimum of 6 months of customer service and clerical experience preferred.
• High School Diploma or GED preferred.
• Strong communication and organization skills.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally. Gather information, answer questions or requests, and/or channel to the appropriate destination.
• Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff. Monitor and direct those who enter and exit the building and follow check in and out procedures.
• Become familiar with all residents of the community, and communicate positively with them daily.
• Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns.
• Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager.
• Keep front desk organized, neat, and clean and provide light housekeeping duties.
• Assist with all other duties as assigned by the Business Office Manager.

Skills

Strong Communication Skills

Customer Focused

Organization

Empathetic and Compassionate

Education

High School Diploma or GED

Tools

Microsoft Office

Phone line operations

Job description

Waltonwood is seeking part-time Concierge for day and afternoon shifts to deliver top-tier customer service in our senior living communities. You will greet residents and visitors, answer calls, and provide administrative support while adhering to safety and emergency procedures to ensure a safe, welcoming environment.

The role emphasizes timeliness, dependability, and teamwork, with close collaboration to maintain community operations. Previous customer service experience is beneficial.