Resident Experience & Community Operations Lead

BH Management Services, LLC; Fort Worth (TX); On-site; USD 34,000 - 47,000; Full time

Job summary

BH Management, LLC is a leading multifamily owner and operator seeking an Assistant Community Manager to support daily operations at our Fort Worth property. You will help with reporting, rent processing, lease administration, and supervising staff in the Community Manager’s absence, ensuring professional service for residents.

The role emphasizes resident satisfaction, timely communications, and collaborative teamwork to uphold BH’s high standards while contributing to efficient property

Qualifications

• Experience in property management operations.
• Possess state leasing license or eligible to obtain.
• Proficient in MS Office and computer tech.
• Strong verbal and written communication.
• Able to manage multiple projects in a fast-paced environment.
• Experience with bookkeeping and account reconciliation.
• Familiarity with Yardi Voyager/CRM.

Responsibilities

• Assist with daily and month-end reporting, including resident ledgers.
• Post rent, collect delinquency, handle evictions, create POs, and daily deposits.
• Post notices to vacate and other community communications.
• Secure and manage lease renewals and prepare lease paperwork.
• Walk the community daily, address issues, verify property conditions.
• Check and respond to emails, voicemails, and texts.
• Assist in hiring and training new team members.
• Monitor resident satisfaction through various channels.
• Maintain knowledge of the property and competitors.
• Oversee operations and staff in Community Manager’s absence.
• Assist with leasing duties, tours, and lease agreements as needed.
• Post charges to resident accounts and new move-out balances.
• Conduct pre/post-move-out inspections and final account statements.
• Handle other duties as assigned.

Skills

Property management exp

Leasing license

Oral and written communication

Multitasking ability

Bookkeeping experience

Yardi/CRM experience

MS Office proficiency

Tools

MS Office Suite

Yardi Voyager

CRM software

Job description

BH Management, LLC is a leading multifamily owner and operator seeking an Assistant Community Manager to support daily operations at our Fort Worth property. You will help with reporting, rent processing, lease administration, and supervising staff in the Community Manager’s absence, ensuring professional service for residents.

The role emphasizes resident satisfaction, timely communications, and collaborative teamwork to uphold BH’s high standards while contributing to efficient property