Resident Experience & Community Manager

Cardinal Group Companies; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Cardinal Group Companies in Tallahassee, FL seeks a Resident Experience Manager to oversee community relations, leasing operations, and on-site support. The role emphasizes crisis management, resident engagement, and coordination with leadership across departments.

The position requires strong interpersonal skills, customer service focus, and experience with property management software such as Entrata. Local travel and hands-on turnover support are expected.

Qualifications

• Strong interpersonal skills and conflict resolution.
• Excellent customer service abilities.
• Ability to handle crisis conversations with discretion.
• Organizational skills to manage multiple priorities.

Responsibilities

• Lead reputation management across reviews and feedback channels.
• Mediate and resolve resident complaints.
• Coordinate terminations per standards.
• Identify needs during crisis management with leadership.
• Oversee resident insurance compliance.
• Organize resident events to boost engagement and retention.
• Inspect facilities to ensure codes and standards.
• Create written communications for residents.
• Follow up on work orders and sentiment reporting.
• Manage move-ins, inspections, and unit transfers.
• Lead Entrata dashboards for leasing and reviews.
• Drive renewal campaigns and the renewal process.
• Plan and enhance the move-in experience.
• Communicate with future residents about no-shows.
• Support Entrata dashboards and performance metrics.
• Assist with lease paperwork, renewals, and notices to vacate.
• Co-manage social media to promote events.
• Stay informed on market conditions and competitors.

Tools

Entrata

Google Workspace

Social media platforms

Job description

Cardinal Group Companies in Tallahassee, FL seeks a Resident Experience Manager to oversee community relations, leasing operations, and on-site support. The role emphasizes crisis management, resident engagement, and coordination with leadership across departments.

The position requires strong interpersonal skills, customer service focus, and experience with property management software such as Entrata. Local travel and hands-on turnover support are expected.