Resident Experience & Community Lead

The Scion Group; North Carolina; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

FLSA Exempt

Discretionary bonus

PTO

Floating holidays

Health insurance

Dental insurance

Vision insurance

401k matching

Paid parental leave

Learning reimbursement

Job summary

The Scion Group is seeking a Resident Services Manager at our North Carolina community to lead resident relations, drive engagement, and support leasing and operations. You will oversee satisfaction, communications, and events while coordinating with leadership to ensure compliance and strong community experience.

The role requires at least 2+ years in property/resident services, excellent interpersonal and crisis-management skills, and proficiency with Entrata and MS Office.

Qualifications

• 2+ years of experience in property management, leasing, or resident services.
• Strong interpersonal, conflict resolution, and customer service skills.
• Ability to handle crisis situations and manage sensitive conversations.
• Familiarity with Entrata or similar property management software.
• Highly organized with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and social media platforms.

Responsibilities

• Lead resident relations and community experience initiatives.
• Mediate and resolve resident complaints with empathy and professionalism.
• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for leads, sales calls, and lease execution.
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and dashboards for leasing and reviews.
• Review and countersign housing agreements under GM direction.
• Oversee delinquency follow-ups with finance and operations.
• Organize resident events to build community engagement and retention.

Skills

Property management

Customer service

Interpersonal skills

Crisis management

Conflict resolution

Entrata familiarity

Social media management

Organization

Tools

Entrata

Microsoft Office

Social media platforms

Job description

The Scion Group is seeking a Resident Services Manager at our North Carolina community to lead resident relations, drive engagement, and support leasing and operations. You will oversee satisfaction, communications, and events while coordinating with leadership to ensure compliance and strong community experience.

The role requires at least 2+ years in property/resident services, excellent interpersonal and crisis-management skills, and proficiency with Entrata and MS Office.