Resident Experience & Community Growth Director

StoryPoint; Granger (IN); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k)

Income protection

Work-life benefits

Job summary

StoryPoint in Granger, Indiana is seeking an Executive Director to lead our senior living community with a focus on safety, belonging, and peace of mind for residents and families. You will oversee operations, financial health, governance, and service delivery while maintaining regulatory compliance and a positive community culture.

The role requires a bachelor’s degree in business or healthcare, relevant licensing certifications, strong leadership, hospitality, and exceptional communication.

Qualifications

• Bachelor’s degree in business, Health Care, Gerontology, or equivalent experience.
• Fulfillment of any necessary state-specific certification for Licensed Assisted Living or equivalent and an understanding of federal and state laws related to the operations of a Senior Assisted Living Community.
• Demonstrates passion for leading and developing people as well as promoting excellent service delivery to residents.
• Exceptional hospitality skills with knowledge of and special sensitivity to the needs of aging adults and their families.
• Dedication to helping others and making a difference in the lives of the people they encounter every day.
• Exceptional ability to form meaningful relationships with residents, team members and families to increase satisfaction and grow census.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Strong proficiency with Microsoft Office applications.

Responsibilities

• Drives culture within community. Responsible for reinforcing our Common Beliefs through communication and modeling expected servant leadership behaviors in all interactions with others.
• Regularly creates meaningful connections with all residents within the community, ensuring our Residents have Safety, Belonging, Something to Look Forward to and Peace of Mind
• Responsible for the overall financial health of the community
• Leading other functional leaders in the community
• Supports in hiring, training, performance management and separations, when necessary
• Establishes, builds and maintains positive relationships with residents and families.
• Supports the sales process to convert prospective residents into actual residents and builds strong relationship with sales partners
• Responsible for the lease signings, Move-in-Momentum, including collaboration with various departments to ensure resident needs are met accordingly and assisting resident/families.
• Conducts Resident Forums on a monthly basis to listen to and respond to resident concerns.
• Leads daily stand-ups to review concerns and address issues related to the Community.
• Supports for other functional leaders for meetings involving resident care
• Partners with Functional Leaders to ensure that 85% of community concerns are solved at the community level.
• Ensures ongoing compliance with all state and federal regulatory requirements.
• Ensures adequate preparation for, and participate in, regulatory compliance survey.
• Responsible for ensuring all safety protocols are completed in a timely manner
• Ability to provide on-site emergency support at the Community, when necessary
• Some travel may be required.
• May be required to attend Real Estate Class and obtain licensure / 6 months to begin process.
• May be required to provide support to other functions within the department to ensure staffing needs are met.
• Performs other similar or related duties as assigned or necessary.

Skills

Leadership

Communication

Hospitality

Team Building

Microsoft Office

Education

Bachelor’s degree in business or healthcare

State-specific certification for Licensed Assisted Living

Job description

StoryPoint in Granger, Indiana is seeking an Executive Director to lead our senior living community with a focus on safety, belonging, and peace of mind for residents and families. You will oversee operations, financial health, governance, and service delivery while maintaining regulatory compliance and a positive community culture.

The role requires a bachelor’s degree in business or healthcare, relevant licensing certifications, strong leadership, hospitality, and exceptional communication.