Resident Experience & Community Engagement Coordinator

WinnCompanies; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

WinnCompanies is seeking a Resident Services Coordinator at Fort Campbell, KY to coordinate all resident requests with the property management team. Duties include move-ins/outs, inquiries, community standards enforcement, and coordinating events while maintaining curb appeal and office appearance.

The role requires a high school diploma or GED, minimal prior experience, a valid driver’s license, and strong customer service and organizational skills.

Qualifications

• High school diploma or GED required.
• < 1 year of relevant work experience preferred.
• Valid driver’s license in good standing.
• Proficient with web-based applications and Microsoft Office Suite.
• Excellent customer service and organizational skills.
• Ability to manage multiple tasks and work with diverse groups.

Responsibilities

• Coordinate move-ins and move-outs with residents and the management team.
• Administer move-in paperwork and home inspections.
• Answer resident questions and resolve complaints promptly.
• Provide high-quality customer service to residents and guests.
• Monitor curb appeal and ensure cleanliness of the office, amenities, and common areas.
• Assist in inspections of vacant homes and prep for rent-ready status.
• Organize and support company-sponsored resident events and programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations and CRM data for the Resident Journey program.
• Conduct neighborhood tours and showings for potential residents.
• Understand lease documentation and resident guide policies.

Skills

Customer service

Organizational skills

Multitasking

MS Office

People skills

Education

High school diploma or GED

Associate's degree in business-related field

Tools

Yardi

RealPage

Job description

WinnCompanies is seeking a Resident Services Coordinator at Fort Campbell, KY to coordinate all resident requests with the property management team. Duties include move-ins/outs, inquiries, community standards enforcement, and coordinating events while maintaining curb appeal and office appearance.

The role requires a high school diploma or GED, minimal prior experience, a valid driver’s license, and strong customer service and organizational skills.