Military Housing: Resident Services Coordinator

WinnCompanies; Tennessee; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Wellness programs

Flexible work options

Job summary

WinnCompanies is seeking a Resident Services Coordinator for its military housing team at Fort Campbell, KY. You will assist residents and coordinate with the property management team on move-ins, move-outs, inquiries, and community standards enforcement.

The role emphasizes ensuring curb appeal, coordinating events, and maintaining strong resident relations while complying with federal facility access requirements (REAL ID).

Qualifications

• High school diploma or GED required.
• Less than 1 year of relevant work experience.
• A valid driver’s license in good standing.
• Proficient with web-based applications and Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Able to work with a diverse group of people.
• REAL ID compliant driver’s license/ID required for federal facility access.

Responsibilities

• Conduct move out assessments and assess damages.
• Administer move-in paperwork and home inspections.
• Answer resident questions and resolve complaints.
• Provide high standard of customer service to residents promptly.
• Maintain curb appeal and general appearance of the property and common areas.
• Assist in inspections of vacant homes and prepare for rent-ready status.
• Organize and execute company-sponsored resident events.
• Provide administrative support at the community center.
• Develop and maintain resident relations.
• Complete CRM requirements for the Resident Journey program.
• Conduct neighborhood tours and showings for qualified prospects.
• Maintain knowledge of lease documents and policies.

Skills

Customer service

Organizational skills

Multitasking

MS Office

Driver's license

High school diploma or GED

People skills

Education

High school diploma or GED

Associate's degree in business-related field

Tools

Microsoft Office

Yardi

RealPage

Job description

WinnCompanies is seeking a Resident Services Coordinator for its military housing team at Fort Campbell, KY. You will assist residents and coordinate with the property management team on move-ins, move-outs, inquiries, and community standards enforcement.

The role emphasizes ensuring curb appeal, coordinating events, and maintaining strong resident relations while complying with federal facility access requirements (REAL ID).