Resident Experience CNA Concierge

NHC and Affiliates; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Overtime with Bonuses Available

Shift Differentials Available

Vacation/Paid time off/Holiday Pay

Health, Dental, Vision and Life insur

Opportunity for Advancement

Continued Education

Competitive Pay

Company Stock Purchase Option

Job summary

National HealthCare Corporation's West Meade Place in Nashville seeks a compassionate CNA Concierge to enhance resident experiences through personalized, attentive care. The role blends CNA duties with a focus on hospitality and daily resident support, ensuring comfort, dignity, and companionship.

You'll work Monday–Friday, 9:00 a.m.–7:00 p.m., building meaningful relationships while coordinating with the nursing team and staying attentive to residents' preferences and routines.

Qualifications

• Current CNA certification.
• Passion for caring for seniors.
• Friendly, outgoing, patient, and compassionate personality.
• Strong customer-service and communication skills.
• Notices the little things and takes initiative.
• Dependable and able to work independently while remaining part of the nursing team.
• Hospitality mindset and desire to provide an exceptional resident experience.

Responsibilities

• Make regular rounds throughout the center to check on residents and proactively identify their needs.
• Provide personalized attention and assistance to residents throughout the day.
• Help residents get ready for their day and ensure they are comfortable and have everything they need.
• Assist with grooming, personal care, and other CNA-related needs as appropriate.
• Offer beverages, snacks, fresh water, blankets, pillows, and other comfort items.
• Help residents prepare for meals and provide assistance before and after dining.
• Spend one-on-one time with residents who may benefit from additional companionship or attention.
• Assist residents with getting to activities, appointments, therapy, dining, or other areas of the center.
• Help residents organize their personal space and keep frequently used items within reach.
• Respond to resident requests and call lights and help ensure needs are addressed promptly.
• Communicate resident needs, concerns, preferences, or changes to the appropriate nursing team member.
• Assist the nursing team with CNA duties when needed while maintaining the primary focus of the Concierge role.
• Build meaningful relationships with residents and learn their individual preferences, routines, and interests.

Skills

CNA certification

Compassionate care

Customer service

Strong communication

Independent worker

Hospitality mindset

Job description

National HealthCare Corporation's West Meade Place in Nashville seeks a compassionate CNA Concierge to enhance resident experiences through personalized, attentive care. The role blends CNA duties with a focus on hospitality and daily resident support, ensuring comfort, dignity, and companionship.

You'll work Monday–Friday, 9:00 a.m.–7:00 p.m., building meaningful relationships while coordinating with the nursing team and staying attentive to residents' preferences and routines.