Resident Experience Architect

Billingsley Property Services II, Inc.; The Colony (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Hudson in The Colony, Texas, is seeking a Customer Experience Manager to serve as a liaison for residents and onsite teams, ensuring top-tier service and a positive online reputation. The role focuses on satisfaction, events, and leasing support to drive renewals and reviews.

You will analyze feedback, coordinate with management, and help maintain community standards while supporting leasing efforts and emergencies.

Qualifications

• 2+ years in multifamily or hospitality customer service or management.
• Proficiency with Microsoft Office software.
• Experience with property management systems a plus.

Responsibilities

• Effectively handle and resolve resident and prospective resident concerns with empathy.
• Enforce community policies to ensure fairness and consistency.
• Proactively manage resident retention and renewals with timely engagement.
• Support resident engagement and community events to enhance spirit.
• Maintain the appearance and amenities of the community for a welcoming environment.
• Assist with leasing traffic and convey leasing processes to prospective residents.
• Document customer interactions clearly in the CRM and communicate insights to leadership.
• Collaborate with marketing to advertise rentable spaces and parking options.

Skills

Customer service

Management experience

Communication

Conflict resolution

Education

College preferred

High school diploma

Tools

Microsoft Office

RealPage

Onesite

ActiveBuilding

Knock

Job description

The Hudson in The Colony, Texas, is seeking a Customer Experience Manager to serve as a liaison for residents and onsite teams, ensuring top-tier service and a positive online reputation. The role focuses on satisfaction, events, and leasing support to drive renewals and reviews.

You will analyze feedback, coordinate with management, and help maintain community standards while supporting leasing efforts and emergencies.