Resident Experience & Admissions Champion

Avardis Health; North Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Holiday pay

Paid time off

Online learning portal

Discount programs

Employee assistance fund

Job summary

Avardis Health is seeking a Customer Experience & Admissions Coordinator to join our Administration team. You will support admission readiness, resident and family satisfaction, and referrals while upholding our hospitality culture and HIPAA standards.

The role emphasizes welcoming new residents, coordinating room readiness, and managing post-discharge engagement to ensure a smooth transition and high service standards across the facility.

Qualifications

• Bachelor's degree not required but relevant healthcare or service experience is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with Microsoft Office and familiarity with electronic medical records is preferred.
• Ability to interact with residents, families, staff, physicians, and community partners.

Responsibilities

• Champion a positive resident, family, visitor, and referral experience throughout the facility.
• Assist with admissions by welcoming new residents, helping with orientation and required documentation.
• Coordinate room readiness for admissions by partnering with multiple teams to ensure cleanliness and readiness.
• Act as the facility Google Champion by supporting online reputation initiatives and service improvements.
• Complete post-discharge follow-up within 72 hours and document outcomes.
• Monitor service standards and customer satisfaction trends; support engagement activities.
• Maintain confidentiality and HIPAA compliance while supporting performance improvement initiatives.

Skills

Communication skills

Organizational skills

Interpersonal skills

Microsoft Office

EMR/Electronic Medical Records

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records

Job description

Avardis Health is seeking a Customer Experience & Admissions Coordinator to join our Administration team. You will support admission readiness, resident and family satisfaction, and referrals while upholding our hospitality culture and HIPAA standards.

The role emphasizes welcoming new residents, coordinating room readiness, and managing post-discharge engagement to ensure a smooth transition and high service standards across the facility.