Resident Experience & Admissions Specialist

Crown-Haven-Health-and-Rehabilitation; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Holiday pay

Paid time off

Online learning access (LMS)

Job summary

Avardis Health in the United States seeks a Customer Experience & Admissions Coordinator to enhance admissions readiness, resident and family satisfaction, and a culture of hospitality throughout the facility. You will lead Google reputation efforts and ensure service excellence in collaboration with the leadership team.

The role emphasizes patient/resident experience, post-discharge engagement, and cross-functional coordination with Nursing, Housekeeping, Maintenance, and Admissions.

Qualifications

• High school diploma or equivalent required.
• Healthcare, customer service, admissions, business development, social services, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and customer service skills.
• Proficiency with Microsoft Office and electronic medical records preferred.
• Ability to interact effectively with residents, families, staff, physicians, and community partners.

Responsibilities

• Champion a positive resident, family, visitor, and referral source experience throughout the facility.
• Support admissions by welcoming new residents and families, assisting with orientation, completing required documentation, and helping ensure a smooth transition into the facility.
• Coordinate room readiness for admissions by partnering with Nursing, Housekeeping, Maintenance, Laundry, Dietary, and Admissions teams to ensure rooms are clean, prepared, stocked, and resident-centered.
• Serve as the facility Google Champion by supporting ethical review initiatives, monitoring online reputation trends, sharing positive feedback, and partnering with leaders on service improvement opportunities.
• Complete post-discharge follow-up within 72 hours, document outcomes, identify concerns or service gaps, and elevate issues requiring leadership attention.
• Monitor facility presentation, service standards, and customer satisfaction trends; recommend service recovery actions and support resident, family, and community engagement activities.
• Maintain professionalism, confidentiality, compassion, and service excellence while supporting Avardis Health standards, HIPAA requirements, and performance improvement initiatives.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Microsoft Office

EMR systems

Stakeholder communication

Education

High school diploma

Tools

EMR systems

Job description

Avardis Health in the United States seeks a Customer Experience & Admissions Coordinator to enhance admissions readiness, resident and family satisfaction, and a culture of hospitality throughout the facility. You will lead Google reputation efforts and ensure service excellence in collaboration with the leadership team.

The role emphasizes patient/resident experience, post-discharge engagement, and cross-functional coordination with Nursing, Housekeeping, Maintenance, and Admissions.