Resident Experience & Admissions Champion

Avardis Health; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Holiday pay & PTO

Online learning access

Employee discounts on phone and car

Job summary

Avardis Health is seeking a Customer Experience & Admissions Coordinator to enhance resident, family, and referral satisfaction. You will support admission readiness, manage room readiness, and champion service excellence across the facility.

Responsibilities include coordinating admissions, improving online reputation, and ensuring HIPAA compliance while delivering compassionate, professional care. This role reports to the Executive Director and is full-time at our Charlotte-area facility.

Qualifications

• High school diploma or equivalent required.
• Healthcare, customer service, admissions, business development, social services, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and electronic medical records preferred.
• Ability to interact effectively with residents, families, staff, physicians, and community partners.

Responsibilities

• Champion a positive resident, family, visitor, and referral source experience throughout the facility.
• Support admissions by welcoming new residents and families, assisting with orientation, completing required documentation, and helping ensure a smooth transition into the facility.
• Coordinate room readiness for admissions by partnering with Nursing, Housekeeping, Maintenance, Laundry, Dietary, and Admissions teams to ensure rooms are clean, prepared, stocked, and resident-centered.
• Serve as the facility Google Champion by supporting ethical review initiatives, monitoring online reputation trends, sharing positive feedback, and partnering with leaders on service improvement opportunities.
• Complete post-discharge follow-up within 72 hours, document outcomes, identify concerns or service gaps, and elevate issues requiring leadership attention.
• Monitor facility presentation, service standards, and customer satisfaction trends; recommend service recovery actions and support resident, family, and community engagement activities.
• Maintain professionalism, confidentiality, compassion, and service excellence while supporting Avardis Health standards, HIPAA requirements, and performance improvement initiatives.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

EMR experience

Job description

Avardis Health is seeking a Customer Experience & Admissions Coordinator to enhance resident, family, and referral satisfaction. You will support admission readiness, manage room readiness, and champion service excellence across the facility.

Responsibilities include coordinating admissions, improving online reputation, and ensuring HIPAA compliance while delivering compassionate, professional care. This role reports to the Executive Director and is full-time at our Charlotte-area facility.