Resident Engagement & Volunteer Programs Lead

Sunrise Senior Living; Frisco (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

Retirement Savings

PTO

Tuition Reimbursement

Job summary

Sunrise Senior Living in Frisco, TX is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection and well-being for residents and families.

You will plan events, supervise staff and volunteers, build community partnerships, and track metrics to continuously improve programming and resident satisfaction.

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities across neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Skills

Leadership

Supervisory

Event planning

Volunteer management

Communication

Job description

Sunrise Senior Living in Frisco, TX is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection and well-being for residents and families.

You will plan events, supervise staff and volunteers, build community partnerships, and track metrics to continuously improve programming and resident satisfaction.