Resident Engagement Lead — Activities & Volunteer Services

Sunrise Senior Living; Westlake Village (CA); Sur place; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Disability Plan

Retirement Savings Plans

Employee Assistance Program / Discount

Paid time off (PTO)

Sick time

Holiday pay

myFlexPay

Tuition Reimbursement

Bonuses

Résumé du poste

Sunrise Senior Living in Westlake Village, CA, is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs. You will plan and run resident-centered events across neighborhoods, including memory care, while supervising staff and volunteers.

You will recruit and train volunteers, partner with Sales and Resident Care on move-ins, and track engagement metrics to continuously improve programs.

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.
• Valid driver's license, if required.

Responsabilités

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Connaissances

Leadership experience

Event planning

Volunteer management

Communication

Description du poste

Sunrise Senior Living in Westlake Village, CA, is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs. You will plan and run resident-centered events across neighborhoods, including memory care, while supervising staff and volunteers.

You will recruit and train volunteers, partner with Sales and Resident Care on move-ins, and track engagement metrics to continuously improve programs.