Resident Diesel Technician - Western MN

Undisclosed; Bemidji (MN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Disability insurance

Dental plans

401(k) matching

Retirement program

Life insurance

Flexible Spending Accounts

Employee assistance program

Paid time off

Job summary

CLAAS FARMPOINT Resident Diesel Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction.

All Resident Technicians will be provided with fully-equipped service trucks. Salary is $35.00 - $45.00 per hour with an annual target incentive; frequent travel and possible overnight travel or weekend work during peak seasons

Qualifications

• 3+ years in a field service technician/engineering role working on agricultural equipment.
• Strong troubleshooting方法 and tools; customer-facing experience required.
• Excellent oral and written communication skills.
• Ability to read and interpret parts and machine schematics.

Responsibilities

• Perform complex on-site diagnostics, service, repairs, and maintenance on customer CLAAS equipment; in-shop repairs as needed.
• Explain maintenance or service concerns to customers and document on work orders.
• Assist with stocking processes with Parts Department to manage seasonal inventory.
• Promote and sell service programs to assigned customers.
• Travel within region with service trucks and work with limited supervision.

Skills

Field service

Agricultural equipment

Troubleshooting

Customer facing

Communication skills

Schematics reading

Travel flexibility

Education

Ag Diesel Technology Degree

Degree in Diesel Technology

Job description

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

$35-$45 PER HOUR BASE RATE DEPENDING ON EXPERIENCE + ANNUAL TARGET INCENTIVE

Your role on our team

CLAAS FARMPOINT Resident Diesel Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks

• Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; in-shop repairs will need to be completed according to business needs.
• Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
• Supports Machinery Set-Up and Adjustments.
• Promotes and sells service programs directly to assigned customers.
• Maintains current mechanical and technical knowledge of CLAAS and competitive products.
• Completes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.

Note

This position includes frequent travel by auto; a valid drivers license with a verifiably safe driving history is required. Position may require overnight travel and weekend or evening work during peak seasons.

Your profile

• Ag Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.
• 3+ years experience in a field service technician / engineering role working on agricultural equipment.
• Prior experience in high visibility customer facing role required incl. troubleshooting methods and tools.
• Working knowledge of CLAAS equipment and parts, a plus.
• Independent in completing assigned tasks and solid ad-hoc decision making competences.
• Must be able to work efficiently and autonomously.
• High affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.
• Excellent oral and written communication skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.

Full-time Benefits Package Include

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off, including Vacation, Sick, and Paid Holidays;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
• Fun & Safe Environment

Salary/Compensation: $35.00 - $45.00 per hour