Customer Account Manager - Fargo, ND

CLAAS Industrietechnik GmbH; Jamestown (ND); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Job summary

CLAAS FARMPOINT in Fargo, ND is seeking a Customer Account Manager to develop new accounts, retain customers, grow revenue, and coordinate across parts, service, and finance to support accounts within the assigned territory. This role develops the sales territory for future growth and maintains relationships through the full customer lifecycle, including after-sales support.

The position requires travel and a valid driver's license.

Qualifications

• 4 year College Degree in Agriculture or related field or equivalent experience, required.
• Minimum of 2 years’ experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.
• Must have solid knowledge about farming business and the economics that drives farmers’ decision making.
• Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.
• Must have excellent written and verbal communication skills.
• Excellent problem analysis and problem solving skill set.
• Knowledge of CLAAS products and retail finance process a plus.

Responsibilities

• Identify and develop new accounts, retain customers, grow revenue and strengthen relationships with existing customers.
• Attain targeted retail and service sales and promote products and customer relations in the territory.
• Respond to customer queries and identify new business opportunities among existing customers.
• Liaise with cross-functional internal teams to improve the customer experience.
• Support accounts in finding the best farm solutions based on needs.

Skills

CRM experience

Sales experience

Communication skills

Problem solving

Agriculture knowledge

Education

Bachelor's degree in Agriculture or related field

Tools

Salesforce

Job description

Company:CLAAS FARMPOINT
Location: Fargo, ND
Start Date:11/23/2026
Professional Level:Professionals
Key Area:Sales

MUST BE ELIGIBLE TO WORK IN THE U.S.

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Your role on our team:

The Customer Account Manager is responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. This role plays a pivotal role in liaising between internal departments such as parts, service, finance, etc. to ensure a holistic support for accounts / customers within the assigned territory. The position develops the sales territory for future growth and maintains relationships within given guidelines and provides after sales product follow-up and supports equipment operations as needed.

• Responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers.
• Responsible for the attainment of targeted retail (new and used equipment) and service sales and the promotion of products and customer relations for the company within assigned territory.
• Responds to customer queries and identify new business opportunities among existing customers.
• Role with actively liaise with cross-functional internal teams to improve the entire customer experience.
• Strategically supports accounts / customers in finding the best solution for their farm based on their circumstances and needs
• Outbound pro-active calling to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence.
• Managing and building up the relationship along the entire customer lifecycle (sales – new and used, service, parts) with focus and understanding of the customers’ needs.
• Responsible for the implementation of approved marketing tools to strengthen product and market knowledge to improve retail sales results.
• Responsible for customer relationship management, including factory visits; or assists with coordination of field demonstrations and trainings

Note: This position includes extensive travel – a valid driver’s license with verifiable continuous safe driving history is required. Some extensive stays may be required in support of marketing and farm show activities during peak seasons.

Your profile:

• 4 year College Degree in Agriculture or related field or equivalent experience, required.
• Minimum of 2 years’ experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.
• Must have solid knowledge about farming business and the economics that drives farmers’ decision making..
• Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.
• Must have excellent written and verbal communication skills.
• Excellent problem analysis and problem solving skill set.
• Knowledge of CLAAS products and retail finance process a plus.

Full-time Benefits Package Include:

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off, including Vacation, Sick, and Paid Holidays;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
• Fun & Safe Environment

Your contact from our CLAAS FARMPOINT Recruiting Team

Todd Bergman

CLAAS FARMPOINT

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Nearest Major Market: North Dakota
Nearest Secondary Market: Jamestown