Customer Account Manager - Fargo, ND

CLAAS; Jamestown (ND); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health & vision insurance

Paid time off

401(k) with company match

Retirement readiness program

Life insurance

Flexible Spending Accounts

Employee Assistance Program

Safe work environment

Job summary

CLAAS FARMPOINT in Fargo, ND is seeking a Customer Account Manager to identify and develop new accounts, retain customers, and grow revenue while strengthening relationships across the customer lifecycle.

The role requires collaboration with internal teams such as parts, service and finance to support accounts in the assigned territory; travel is extensive and a valid driver’s license is required. Start date 11/23/2026.

Qualifications

• 4 year College Degree in Agriculture or related field is required.
• Minimum of 2 years’ experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer is preferred.
• Must have solid knowledge about farming business and the economics that drives farmers’ decision making.
• Prior experience using CRM tools (e.g. Salesforce) to document customer touch points and build account pipelines.
• Excellent written and verbal communication skills.
• Excellent problem analysis and problem solving skill set.
• Knowledge of CLAAS products and retail finance process is a plus.

Responsibilities

• Identify and develop new accounts, retain customers, grow revenue and strengthen relationships with existing customers.
• Attain targeted retail (new and used equipment) and service sales within the assigned territory.
• Respond to customer queries and identify new business opportunities among existing customers.
• Collaborate with cross-functional internal teams to improve the customer experience.
• Support accounts in finding the best farm solutions based on circumstances and needs.
• Assist with marketing tools to strengthen product and market knowledge for retail sales results.
• Coordinate field demonstrations and trainings as needed.

Skills

CRM tools (Salesforce)

Account management

Sales prospecting

Customer relations

Education

4 year College Degree in Agriculture or related field

Tools

Salesforce

Job description

MUST BE ELIGIBLE TO WORK IN THE U.S. CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Company: CLAAS FARMPOINT

Location: Fargo, ND

Start Date: 11/23/2026

Professional Level: Professionals

Key Area: Sales

MUST BE ELIGIBLE TO WORK IN THE U.S. CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s cutting edge agricultural machinery? If you are ready to make the move for a brighter future.

Your Role On Our Team

The Customer Account Manager is responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. This role plays a pivotal role in liaising between internal departments such as parts, service, finance, etc. to ensure a holistic support for accounts / customers within the assigned territory. The position develops the sales territory for future growth and maintains relationships within given guidelines and provides after sales product follow-up and supports equipment operations as needed.

• Responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers.
• Responsible for the attainment of targeted retail (new and used equipment) and service sales and the promotion of products and customer relations for the company within assigned territory.
• Responds to customer queries and identify new business opportunities among existing customers.
• Role with actively liaise with cross-functional internal teams to improve the entire customer experience.
• Strategically supports accounts / customers in finding the best solution for their farm based on their circumstances and needs
• Outbound pro-active calling to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence.
• Managing and building up the relationship along the entire customer lifecycle (sales – new and used, service, parts) with focus and understanding of the customers’ needs.
• Responsible for the implementation of approved marketing tools to strengthen product and market knowledge to improve retail sales results.
• Responsible for customer relationship management, including factory visits; or assists with coordination of field demonstrations and trainings

Note: This position includes extensive travel – a valid driver’s license with verifiable continuous safe driving history is required. Some extensive stays may be required in support of marketing and farm show activities during peak seasons.

Your Profile

• 4 year College Degree in Agriculture or related field or equivalent experience, required.
• Minimum of 2 years’ experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.
• Must have solid knowledge about farming business and the economics that drives farmers’ decision making..
• Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.
• Must have excellent written and verbal communication skills.
• Excellent problem analysis and problem solving skill set.
• Knowledge of CLAAS products and retail finance process a plus.

Full-time Benefits Package Include

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off, including Vacation, Sick, and Paid Holidays;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
• Fun & Safe Environment

Here you can gain exciting insights into the international working world of our family-owned company:

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