Resident Concierge & Wellness Advocate

The Moorings of Arlington Heights LLC; Arlington Heights (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health & Wellness

403(b) with match

Commuter benefits

Tuition reimbursement

Mentorship and career pathways

Chaplain counseling for emotional/spi

Engagement events

Job summary

The Moorings of Arlington Heights is seeking a Concierge to welcome visitors, answer calls, and coordinate with departments to ensure smooth operations for residents. This on-site role emphasizes exceptional communication, professionalism, and a resident-first mindset in a warm, team-driven environment.

You will handle sign-ins, deliveries, reservations, and coordination with housekeeping and food service, while maintaining accuracy and discretion in daily tasks.

Qualifications

• Excellent communication and professional phone manners.
• Computer literacy with common software applications.
• Ability to work independently and follow directions.
• Professional appearance and adherence to uniform.
• Customer-service orientation to assist residents.

Responsibilities

• Welcome visitors, provide guidance to the appropriate departments, and manage the sign-in process, including notifying residents of visitor arrivals.
• Answer and route calls, offering general information and directions as needed.
• Maintain the Independent Living Census, handle admissions and discharge, and communicate updates to relevant staff.
• Manage package, prescription, and flower deliveries by logging items and notifying residents for pick-up.
• Oversee guest suite reservations, including coordinating with housekeeping and food service, and ensure proper checkout processes.

Skills

Communication

Computer literacy

Independence

Dress code compliance

Customer service

Job description

The Moorings of Arlington Heights is seeking a Concierge to welcome visitors, answer calls, and coordinate with departments to ensure smooth operations for residents. This on-site role emphasizes exceptional communication, professionalism, and a resident-first mindset in a warm, team-driven environment.

You will handle sign-ins, deliveries, reservations, and coordination with housekeeping and food service, while maintaining accuracy and discretion in daily tasks.