Front Desk Associate — Guest Services & Security

FirstService Residential; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits (medical, dental, Vision

401k with company match

Paid holidays

Time off benefits

Occasional travel for training

Job summary

FirstService Residential is seeking a Front Desk Associate in Fort Lauderdale, FL. The role requires greeting residents, monitoring security and access, handling visitors, and supporting emergency response procedures with strong customer service and multitasking abilities.

The position is full-time, on-site with benefits including medical plans, paid holidays, and a 401k match. Hours include Wed-Fri 3pm-11pm and Sat 7am-3pm, with potential on-site duties and travel for training as needed.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multilingual capabilities are desirable.
• Strong customer service, communication and interpersonal skills.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Business experience

Computer literacy

Written and verbal communication

Multilingual

Customer service

Interpersonal skills

Education

High school diploma or equivalency

College courses in business or hospitality

Job description

FirstService Residential is seeking a Front Desk Associate in Fort Lauderdale, FL. The role requires greeting residents, monitoring security and access, handling visitors, and supporting emergency response procedures with strong customer service and multitasking abilities.

The position is full-time, on-site with benefits including medical plans, paid holidays, and a 401k match. Hours include Wed-Fri 3pm-11pm and Sat 7am-3pm, with potential on-site duties and travel for training as needed.