Resident Concierge & Front Desk Lead

FirstService Residential; Boca Raton (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental and Vision plans

401k with company match

Paid holidays and time off

Job summary

FirstService Residential in Boca Raton, FL is seeking a Front Desk Associate to greet residents and visitors, manage access control, and monitor security systems. The role requires strong communication and multitasking, with attention to safety and record-keeping.

The ideal candidate has a high school diploma or equivalent, experience in customer service, and familiarity with information systems. The position offers full-time hours, comprehensive benefits, and a 401(k) match.

Qualifications

• High school diploma or equivalent preferred.
• College courses in business or hospitality preferred.
• 2–3 years of business experience preferred.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitasking

Bilingual

Computer literacy

Education

High school diploma or equivalency

Tools

Information system software

Property management software

MS Office

Job description

FirstService Residential in Boca Raton, FL is seeking a Front Desk Associate to greet residents and visitors, manage access control, and monitor security systems. The role requires strong communication and multitasking, with attention to safety and record-keeping.

The ideal candidate has a high school diploma or equivalent, experience in customer service, and familiarity with information systems. The position offers full-time hours, comprehensive benefits, and a 401(k) match.