Resident-Centric Program Manager — Care Operations

Accessible Space Inc; White Bear Lake (MN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical/dental insurance

Life insurance

Paid time off

Education reimbursement

Wellness rebate

EAP

Job summary

Accessible Space Inc. in the Twin City Metro area seeks a Full-Time Program Manager to lead resident services, supervise Direct Support staff, and coordinate with HR on hiring, training, evaluations and scheduling.

You will oversee care documentation, after-hours coverage, and collaboration to implement individual service plans, while fostering teamwork and ensuring smooth operations. A four-year degree (or equivalent) and 3+ years in disability services are required.

Qualifications

• Four-year degree in social services or a related field, or two-year degree plus two years of relevant experience, or four years of successful experience in a related field.
• At least three years of experience working with adults with physical disabilities and/or traumatic brain injuries in a rehabilitation or transitional/long-term care setting.
• Strong leadership skills and the ability to build positive relationships with both staff and residents.
• Proficiency with standard office software and applications.
• Excellent problem-solving abilities and great organizational skills.
• A talent for setting priorities and achieving goals.
• Direct support experience and at least two years of supervisory experience is preferred.

Responsibilities

• Work closely with residents to implement their individual service plans.
• Monitor care documentation to ensure it is current and accurate.
• Submit necessary paperwork to the administrative office promptly.
• Help maintain 24-hour staff coverage and remain available by cell phone, with some pre-arranged exceptions.
• Respond quickly and appropriately to after-hours emergency calls.
• Supervise our Direct Support staff with care and attention.
• Collaborate with our Human Resources team to manage hiring, training, evaluations, scheduling, and performance management.
• Stay informed about ASI's Personnel Policies.
• Foster a strong sense of teamwork among staff members.
• Create and manage staff schedules to ensure smooth operations.
• Welcome residents to the program and assist them in developing their personal goals.

Skills

Leadership

Office software

Organizational skills

Problem-solving

Priority setting

Education

Four-year degree in social services or related field

Two-year degree plus two years relevant experience

Four years related field experience

Tools

Office applications

Job description

Accessible Space Inc. in the Twin City Metro area seeks a Full-Time Program Manager to lead resident services, supervise Direct Support staff, and coordinate with HR on hiring, training, evaluations and scheduling.

You will oversee care documentation, after-hours coverage, and collaboration to implement individual service plans, while fostering teamwork and ensuring smooth operations. A four-year degree (or equivalent) and 3+ years in disability services are required.