Resident-Centric Front Desk Specialist (Admin & Calls)

Birchwood Park Rehabilitation and Nursing; Virginia Beach (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee engagement activities

Positive work environment

Excellent training

Competitive pay

Job summary

Birchwood Park Rehabilitation and Nursing in Virginia Beach is seeking a friendly Receptionist to provide general office support. You will answer incoming calls, direct inquiries, manage mail, and support clerical tasks while upholding professional communication.

Join a resident-centered, team-focused healthcare environment that emphasizes quality and excellent training. Prior customer service and proficient PC skills are required, with the ability to multitask calmly under pressure.

Qualifications

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

Responsibilities

• Meet physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when an employee is unavailable.
• Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information.
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet navigation

Job description

Birchwood Park Rehabilitation and Nursing in Virginia Beach is seeking a friendly Receptionist to provide general office support. You will answer incoming calls, direct inquiries, manage mail, and support clerical tasks while upholding professional communication.

Join a resident-centered, team-focused healthcare environment that emphasizes quality and excellent training. Prior customer service and proficient PC skills are required, with the ability to multitask calmly under pressure.