Resident Care & Service Coordination Lead

KORU HEALTH LLC; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

KORU HEALTH LLC in Madison, Wisconsin, is seeking a Resident Services Coordinator to support department heads and staff, coordinating resident-directed services and ensuring quality care in line with government regulations and internal policies.

Under the Clinical Director, you will plan and organize operations, monitor medication processes, coordinate care plans, supervise staff, and ensure timely communication with residents, families, and regulators.

Qualifications

• Must have a minimum of 3 years of experience in a nursing care community or related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Excellent customer service skills with courteous demeanor and ability to communicate with residents, families, staff and regulators.
• Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures of the care services program.

Responsibilities

• Supports nursing staff during medical assessments for new admissions and ongoing evaluations.
• Monitors medication administration, records and MAR documentation; maintains resident documentation and care plans.
• Coordinates the service plan, communicates with physicians or pharmacies on new orders and issues; follows up on hospital readmissions.
• Coordinates appointments with onsite medical provider and assists residents with transportation.
• Performs med cart audits and ensures meds are checked as needed.
• Provides regular support to resident care needs and follow-up; ensures incident/fall reports are completed.
• Seeks quality improvement activities focusing on wellness, clinical management and safety.
• Supports hiring, training, and oversight of clinical care staff.
• Maintains skin sheets, shower schedules, and charting; reviews call light times for prompt response.

Skills

Leadership

Team player

Communication

Customer service

Problem solving

Planning & organizing

Job description

KORU HEALTH LLC in Madison, Wisconsin, is seeking a Resident Services Coordinator to support department heads and staff, coordinating resident-directed services and ensuring quality care in line with government regulations and internal policies.

Under the Clinical Director, you will plan and organize operations, monitor medication processes, coordinate care plans, supervise staff, and ensure timely communication with residents, families, and regulators.