Resident Care Operations Coordinator

Evinsenior; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Evinsenior in Madison, WI, seeks a Resident Services Coordinator to support department heads and staff, ensuring high-quality care aligned with resident needs, government regulations, and internal policies.

Under the direction of the Clinical Director, you will organize the overall operation of our care services, coordinate service plans, monitor medication processes, and assist with staffing, on-call duties, and regulatory compliance.

Qualifications

• Minimum 3 years of experience in a nursing care community or related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Ability to plan, organize, develop, implement, and interpret care services programs.

Responsibilities

• Support nursing staff with medical assessments and resident evaluations as trained.
• Monitor medication administration, MARs, and documentation; maintain records.
• Coordinate service plans, communicate with physicians and pharmacies about orders.
• Assist with coordinating appointments and transportation for residents.
• Conduct med cart audits and ensure prompt call light responses.
• Support quality improvement activities and staff training.
• Participate in hiring and oversight of clinical care staff.
• Ensure DHS 83/89 compliance and incident reports.
• Assist with timecard corrections and payroll.
• Available for on-call duties as needed.

Skills

Communication skills

Leadership

Teamwork

Customer service

Problem solving

Time management

On-call readiness

Job description

Evinsenior in Madison, WI, seeks a Resident Services Coordinator to support department heads and staff, ensuring high-quality care aligned with resident needs, government regulations, and internal policies.

Under the direction of the Clinical Director, you will organize the overall operation of our care services, coordinate service plans, monitor medication processes, and assist with staffing, on-call duties, and regulatory compliance.