Resident Care Operations Lead

Onni Group of Companies; Chicago (IL); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Competitive payand a Comprehensive…

Health Saving Account, Flexible Saving

Annual Education Allowance

Generous Referral Program

Fun and collaborative company culture

Friends and Family rates for Level...

Job summary

Onni is seeking a Resident Care Supervisor in Chicago to oversee a Resident Care team and ensure elevated living experiences across all spaces. The role includes interviewing, hiring, training, scheduling, and performance management to uphold brand standards.

You will coordinate with solution providers, manage budgets, and enforce health and safety regulations while maintaining exceptional resident services and collaboration with property leadership.

Qualifications

• Associates degree or equivalent customer service training in Residence Property Management apparatuses.
• Minimum of 3 to 5 years of progressive experience in a Resident care field, two of which were in a supervisory position directing a multi-functional Resident Care team.
• Strong supervisory skills, and excellent oral and written communication.

Responsibilities

• Manage day-to-day resident retention needs of the property.
• Interviews, hires, and trains all Resident Care team members.
• Oversees daily activities of the Resident Care team, including planning and preparing team schedules, assigning tasks and delegating responsibilities, monitoring progress and resident service flow, and appraising team performance.
• Manage team member performance actions such as raises, promotions, disciplinary actions, terminations, etc.
• Schedules and monitors resident living experience in all communal spaces, interior private resident suites and assists with the living experience where it does not meet the high-quality expectation of the brand.
• Ensures resident living experience opportunities and sub-par apparatuses are brought back to a high-level standard and responds to escalated experiences.
• Oversees suites before and after residents occupy and vacate their suite, approving brand standards for incoming residents.
• Ensures the property interior and exterior elevated living experience is met to uphold high expectations and identify opportunities to improve the resident experience.
• Coordinates daily inspection of health and wellness standard areas.
• Inspects building and curb appeal to ensure safety and elevated living experience are met and alerts Resident Care team of areas needing improvement.
• Oversees solution provider selection and manages relations to ensure quality performance.
• Obtains proposals from solution providers and oversees their tasks to completion.
• Prepares, executes, and oversees resident care fiscal responsibilities and ensures expense control.
• Procures resident care supplies for the property while staying within planned financial goals.
• Reviews, prepares, and submits property invoices accurately and in accordance with guidelines.
• Communicates with property owner(s) and/or Property Manager regarding the overall resident care function at the property.
• Ensures an elevated resident care experience to prospective and current residents while promoting a high-quality living experience.
• Promotes and participates in company-sponsored training programs and ensures colleagues participate in all training classes within required time frame.
• Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.
• Complies with all company standards, health and safety rules and regulations, as well as applicable local, state, and federal laws.

Skills

Team leadership

Communication skills

Customer service

Education

Associates degree or equivalent

Job description

Onni is seeking a Resident Care Supervisor in Chicago to oversee a Resident Care team and ensure elevated living experiences across all spaces. The role includes interviewing, hiring, training, scheduling, and performance management to uphold brand standards.

You will coordinate with solution providers, manage budgets, and enforce health and safety regulations while maintaining exceptional resident services and collaboration with property leadership.