Resident Liaison (Concierge)

Onni Properties (Chicago) Inc; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit package

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Annual education allowance

Referral program

Team building events

Local discounts

Friends and Family rates

Job summary

Onni Group of Companies in Downtown Chicago is seeking an energetic Front Desk Resident Liaison to deliver exceptional guest services at a premier luxury apartment community. You will greet residents, manage inquiries, coordinate tours and assist the leasing team.

This role requires a high school diploma, strong MS Office skills, and excellent written and verbal communication. You will support residents with local attractions, tickets, and services while maintaining a high level of

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite (MS Project, Outlook, Word, Excel) and MS Windows.
• Excellent customer service orientation and interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Manage all resident interactions with professionalism and accommodate special requests whenever possible.
• Resolve resident needs with high-level customer service and develop creative solutions.
• Facilitate inquiries about the Elevated Living Experience, hours of operation, and local attractions with timely responses.
• Organize resident belongings and packages with accuracy and care while maintaining service quality.
• Assist the leasing team with scheduling and organizing property tours.
• Adhere to Workplace Rules and Standards of Conduct.
• Interact harmoniously with all team members at the property.
• Keep local attraction collateral updated and current.
• Know city events and establish contacts to provide residents with information and tickets.
• Manage guest parking spaces and passes; oversee bicycle sharing program.
• Perform other tasks as needed at the property.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Education

High school degree or equivalent

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description: We are looking for an energetic front desk Resident Liaison with top-notch client service skills to join our team at one of our premier luxury apartment communities located in Downtown Chicago. The ideal candidate will have a positive attitude and excellent time management skills.

Perks and Benefits

• Competitive pay & a Comprehensive Benefit Package.
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants, clothing stores, personal training
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

What Will You Do?

• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible
• Resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns
• Facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service
• Assists the leasing team with the scheduling and organization of property tours
• Complies with Workplace Rules and Standards of Conduct
• Interacts harmoniously and professionally with all team members at the designated property
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
• Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests
• Stores and retrieves personal luggage and belongings delivered to the property
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner
• Assists in processing Resident Care request for residents and guest via telephone or in person
• Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs
• Manages guest(s) parking space assignment and issues guest(s) parking passes
• Oversees the bicycle sharing program
• Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property

What You Bring?

• High school degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

About the Company

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Salary Range

$22-$24 per hour

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.

Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities.

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