Resident Care & Intake Advocate

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

The Salvation Army Southern California is seeking a Client Ambassador to oversee residents, manage check-ins and discharges, and document progress for the Program Manager and Case Manager. You will support staff in completing records and maintain resident confidentiality.

Responsibilities include monitoring safety, explaining rules, updating HMIS data, coordinating with staff, handling intake forms, and providing courteous, professional service to residents while maintaining a respectful

Qualifications

• Must be able to read, write, and understand English.
• Bilingual English/Spanish preferred to serve residents.
• Must pass criminal background check.

Responsibilities

• Provide professional, compassionate care for residents and respond to needs.
• Monitor clients to maintain a safe, quiet, and friendly atmosphere.
• Explain rules and procedures to clients and ensure program adherence.
• Complete intakes and update HMIS data as needed.
• Complete daily logs and end-of-shift reports for the Program Manager.
• Monitor house and residents, respond to emergencies, and maintain confidentiality.
• Assist Case Managers with documentation and discharge follow-ups.
• Answer calls courteously and direct to appropriate staff.
• Assist with kitchen duties, housekeeping, and room turnovers.

Skills

Bilingual English/Spanish

CPR/First Aid Certification

Education

High School Diploma or GED

AA/BA/BS preferred

Job description

The Salvation Army Southern California is seeking a Client Ambassador to oversee residents, manage check-ins and discharges, and document progress for the Program Manager and Case Manager. You will support staff in completing records and maintain resident confidentiality.

Responsibilities include monitoring safety, explaining rules, updating HMIS data, coordinating with staff, handling intake forms, and providing courteous, professional service to residents while maintaining a respectful