Resident Care & Safety Ambassador

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

The Salvation Army Southern California is seeking a Client Ambassador to provide oversight of residents, manage check-ins and discharges, and report on residents' condition to the Program Manager and Case Manager. You will support staff with documentation, ensure safety, maintain confidentiality, and assist with intake, HMIS data entry, and daily logs while working collaboratively with the team.

This on-site role requires empathy, strong communication, and the ability to work irregular hours,

Qualifications

• High School Diploma or GED required; A.A. or B.A./B.S. highly preferred.
• Bilingual English/Spanish preferred.
• Must pass criminal background check to be eligible for employment.
• Ability to read, write, speak and understand English.
• Attainment of at least 18 years of age.

Responsibilities

• Provide professional, compassionate, and safe care for all residents.
• General monitoring of clients to maintain a safe, quiet, friendly atmosphere.
• Explain rules and procedures to all clients.
• Assist Case Managers in completing documentation and tracking residents.
• Enter and update HMIS data as needed.
• Complete intake forms and establish resident files.
• Monitor the house and residents; report incidents or safety hazards.
• Respond to emergency situations and maintain confidentiality.
• Assist with kitchen duties and housekeeping as needed.
• Answer and direct incoming calls courteously.

Skills

Compassionate care

Safety awareness

Documentation skills

Interpersonal skills

Bilingual English/Spanish

Education

High School Diploma or GED

AA/BA preferred

Tools

HMIS data entry

Job description

The Salvation Army Southern California is seeking a Client Ambassador to provide oversight of residents, manage check-ins and discharges, and report on residents' condition to the Program Manager and Case Manager. You will support staff with documentation, ensure safety, maintain confidentiality, and assist with intake, HMIS data entry, and daily logs while working collaboratively with the team.

This on-site role requires empathy, strong communication, and the ability to work irregular hours,