Resident Care & Crisis Support Specialist

Institute for Human Services; Honolulu (HI); On-site; USD 20,000 - 29,000; Full time

Job summary

The Institute for Human Services on Oahu invites compassionate individuals to join our front lines as a Resident Assistant. You will support guests navigating challenging moments, help them feel seen, safe, and cared for, and build practical skills in crisis response, de-escalation, health observation, and human connection.

Shifts run around the clock: 6:00–14:30, 14:00–22:30, and 22:00–6:30. Starting pay is $18 per hour, with opportunities to grow as you gain experience across emergency

Qualifications

• At least 1 year of experience in care-giving, security, customer service, or nursing aid work.
• Ability to communicate with, care for, and engage guests of all ages with complex health/mental health issues and comprehension levels.
• Good computer skills — comfortable navigating Gmail, Microsoft applications, and databases.

Responsibilities

• Deliver excellent, compassionate care that reflects our Vision, Mission, and Values.
• Keep a close eye on guests' physical condition, mood, and behavior and document to ensure continuity of care.
• Use de-escalation techniques to defuse tense situations and keep everyone safe.
• Build genuine connections with guests, encouraging participation in activities to boost mental well-being.
• Assist with everyday tasks that create a sense of community in a temporary home.

Skills

Care-giving

Crisis intervention

Communication

Gmail

Microsoft Office

Databases

Job description

The Institute for Human Services on Oahu invites compassionate individuals to join our front lines as a Resident Assistant. You will support guests navigating challenging moments, help them feel seen, safe, and cared for, and build practical skills in crisis response, de-escalation, health observation, and human connection.

Shifts run around the clock: 6:00–14:30, 14:00–22:30, and 22:00–6:30. Starting pay is $18 per hour, with opportunities to grow as you gain experience across emergency