Resident Assistant-Medical Respite

The Institute for Human Services, Inc.; Honolulu (HI); On-site; USD 20,000 - 29,000; Full time

Job summary

The Institute for Human Services, Inc. on Oahu is seeking a Resident Assistant to provide compassionate, person-centered support to guests navigating challenging moments.

You will help guests feel seen, safe, and supported, while developing skills in crisis response, de-escalation, and health observation. Shifts include early, afternoon, and overnight hours; starting pay is $18 per hour and will increase with experience.

Qualifications

• At least 1 year of experience in care-giving, security, customer service, or nursing aid work, ideally with disenfranchised or medically fragile populations.
• The ability and heart to communicate with, care for, and engage guests of all ages with complex health/mental health issues and comprehension levels.
• Good computer skills — comfortable navigating Gmail, Microsoft applications, and databases.

Responsibilities

• Deliver excellent, compassionate care that reflects our Vision, Mission, and Values
• Keep a close eye on guests' physical condition, mood, and behavior and speak up when something changes; document thoroughly to ensure a continuity of care
• Use de-escalation techniques to defuse tense situations and keep everyone safe
• Build genuine connections with guests, encouraging them into activities that fight isolation and boost mental well-being
• Pitch in on the everyday things that make a temporary home feel like a community through cooking, cleaning, and keeping things running smoothly

Skills

Caregiving experience

Communication skills

Crisis de-escalation

Gmail

Microsoft Office

Tools

Databases

Job description

Serving Oahu for over 48 years, IHS has become Hawaii's most comprehensive human services agency, leading the fight to end and prevent homelessness across the island. We don't just offer a single service, we offer a full continuum of care: emergency shelters, medical respite, housing programs, health services, employment assistance, and outreach that meets people exactly where they are.

Now, we're looking for someone to join us on the front lines — and grow with us while they do it.

The Role

As a Resident Assistant, you won't just clock in and out. You'll be a steady, compassionate presence in the lives of people navigating some of the hardest moments they'll ever face. You'll help our guests feel seen, safe, and supported and in doing so, you'll build skills in crisis response, de-escalation, health observation, and human connection that no classroom can teach.

What You'll Do

• Deliver excellent, compassionate care that reflects our Vision, Mission, and Values
• Keep a close eye on guests' physical condition, mood, and behavior and speak up when something changes; document thoroughly to ensure a continuity of care
• Use de-escalation techniques to defuse tense situations and keep everyone safe
• Build genuine connections with guests, encouraging them into activities that fight isolation and boost mental well-being
• Pitch in on the everyday things that make a temporary home feel like a community through cooking, cleaning, and keeping things running smoothly

What You'll Bring

• At least 1 year of experience in care-giving, security, customer service, or nursing aid work, ideally with disenfranchised or medically fragile populations
• The ability and heart to communicate with, care for, and engage guests of all ages with complex health/mental health issues and comprehension levels
• Good computer skills — comfortable navigating Gmail, Microsoft applications, and databases

Schedule

We know real impact happens around the clock. You'll be scheduled for one or more of the following shifts:

• 6:00 AM – 2:30 PM
• 2:00 PM – 10:30 PM
• 10:00 PM – 6:30 AM

Compensation

Starting at $18/hr, then based on experience

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.