Frontline Community Care Advocate

The Institute for Human Services, Inc.; Honolulu (HI); On-site; USD 20,000 - 29,000; Full time

Job summary

The Institute for Human Services, Inc. on Oahu is seeking a Resident Assistant to provide compassionate, person-centered support to guests navigating challenging moments.

You will help guests feel seen, safe, and supported, while developing skills in crisis response, de-escalation, and health observation. Shifts include early, afternoon, and overnight hours; starting pay is $18 per hour and will increase with experience.

Qualifications

• At least 1 year of experience in care-giving, security, customer service, or nursing aid work, ideally with disenfranchised or medically fragile populations.
• The ability and heart to communicate with, care for, and engage guests of all ages with complex health/mental health issues and comprehension levels.
• Good computer skills — comfortable navigating Gmail, Microsoft applications, and databases.

Responsibilities

• Deliver excellent, compassionate care that reflects our Vision, Mission, and Values
• Keep a close eye on guests' physical condition, mood, and behavior and speak up when something changes; document thoroughly to ensure a continuity of care
• Use de-escalation techniques to defuse tense situations and keep everyone safe
• Build genuine connections with guests, encouraging them into activities that fight isolation and boost mental well-being
• Pitch in on the everyday things that make a temporary home feel like a community through cooking, cleaning, and keeping things running smoothly

Skills

Caregiving experience

Communication skills

Crisis de-escalation

Gmail

Microsoft Office

Tools

Databases

Job description

The Institute for Human Services, Inc. on Oahu is seeking a Resident Assistant to provide compassionate, person-centered support to guests navigating challenging moments.

You will help guests feel seen, safe, and supported, while developing skills in crisis response, de-escalation, and health observation. Shifts include early, afternoon, and overnight hours; starting pay is $18 per hour and will increase with experience.