Resident Assistant

The Institute for Human Services, Inc.; Honolulu (HI); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Tuition Reimbursement

401(k) with Company Match

Student Loan Forgiveness

Professional Development Opportunities

Job summary

The Institute for Human Services, Inc. in Honolulu, Hawaii is seeking a Resident Assistant to play a vital role in client health recovery by providing specialized care at shelters. This position requires excellent customer service, de-escalation skills, and the ability to engage residents empathetically. Candidates should have experience with disenfranchised populations and basic computer skills. Various shifts are available, including evenings and weekends. Benefits include medical insurance and tuition reimbursement.

Qualifications

• Six months to one year of experience in security, customer service, or nursing aid with disenfranchised populations.
• Physically capable of communicating and caring for guests.
• Basic computer skills are necessary.

Responsibilities

• Provide exceptional customer service per IHS vision and values.
• Observe and report changes in guests' conditions.
• Use de-escalation techniques in conflicts.
• Engage residents in social activities.
• Assist with cooking and cleaning duties.

Skills

Customer service

De-escalation techniques

Empathy

Basic computer skills

Job description

Overview

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness.

Position

The Resident Assistant plays a key role in a client’s health recovery by providing specialized care and medical attention at our shelters. The Resident Assistant is responsible for:

Responsibilities

• Demonstrating excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Observing and reporting any changes in physical condition, mood, or behavior.
• Using de-escalation techniques to defuse verbal or physical altercations between guests and follow shelter safety protocols.
• Engaging residents with empathy and encourage participation in social activities to reduce isolation and promote mental well-being.
• Assisting with housekeeping duties, such as cooking and cleaning.

Compensation

Starting from $17.00 hourly up to $20.00, dependent on experience.

Requirements

• Six months to one year of security, customer service or nursing aid experience working with disenfranchised or medically fragile populations.
• Physically capable of communicating with, caring for and facilitating activities for guests of all ages and varying comprehension levels.
• Basic computer skills; able to navigate Google email, Microsoft applications and databases.

Expected Hours Of Work

Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled:

• 6:00 AM - 2:30 PM
• 2:00 PM - 10:30 PM
• 10:00 PM - 6:30 AM

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Tuition Reimbursement
• 401(k) with Company Match
• Student Loan Forgiveness
• Professional Development and Advancement Opportunities

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.